Shipping Policy
SHIPPING INFORMATION
Where we ship and how long it takes
Every order is packed and dispatched as quickly as we can get it out the door. Here's exactly what to expect once you've checked out.
Delivery times
🇺🇸 United States — 5–8 business days
🇬🇧 United Kingdom — 5–10 business days
🇨🇦 Canada — 5–9 business days
🇪🇺 Europe — 6–12 business days
🌍 Rest of the world — 10–20 business days
Business days are Monday to Friday and don't include weekends or public holidays. Delivery windows start once your order has been dispatched, not from the moment you place it.
Processing
Orders are processed within 1-2 business days of being placed. You'll get a confirmation email straight after checkout, and a second email with your tracking number once your parcel is on its way. Orders placed on a weekend or public holiday are processed on the next business day.
Tracking your order
As soon as your parcel ships you'll receive a tracking link by email. It can take 1–2 business days for the first scan to appear, so don't worry if the link looks quiet at first. If your tracking hasn't updated in more than 7 business days, email us at support@cosdrobe.com and we'll chase it down for you.
Shipping costs
Whatever you pay is calculated and displayed at checkout before you confirm — there are never surprise costs added afterwards.
Customs and import duties
Orders shipped outside our fulfilment region may be subject to import duties or taxes set by your local customs authority. These are not included in your order total and are the responsibility of the recipient. Customs processing can occasionally add a few days to delivery. This is outside our control, but we'll help you track your parcel through it.
Ordering for a specific date
If your order is for Halloween, a party or an event, please order with room to spare. October is by far our busiest month and carriers slow down across the board in the run-up to the 31st. We'd rather you had it a week early than a day late.
Wrong address or missing parcel
Double-check your shipping address at checkout. If you spot a mistake, email us and we'll correct it before dispatch. Once a parcel has shipped we can't change the destination.
If your tracking says delivered but nothing has arrived, check with your neighbours and your building's mail room first, then get in touch and we'll open an investigation with the carrier.
Still need a hand?
Email us at support@cosdrobe.com and we'll get back to you within 24 hours.